Frequently Asked Questions

Why should you hire Primo Lighting and Sound for your next event?

There are various reasons and we could go on and on about our experience, quality of service, and professionalism, but let's hear it from a school dance coordinator who hired us for a homecoming.

"It looked like everyone had such a great time 💗 and that is certainly due to the incredible work and professionalism of Primo Lighting and Sound!! 🤟🏻🤟🏻 Over 900+ students in attendance!"

How far in advance should you book with us?

Most of our clients book with us 6-18 months in advance. Some novelty dates are harder to get and require more time to book. For example 716 Day - 7/16/2023 or 09/09/23. To check if your date is available, contact us today at (716) 510-7967 or email us at primolightingandsound@gmail.com for more info.

How should you inquire about our services and get a quote?

Simply click on the Contact tab on our website. Fill out the simple form by putting in all of your information, and click submit. We will get back to you promptly by whichever contact method you desire. We will then send you a more detailed form based on the type of event that you have which will go over the specific times, additional services, and any other information that you want us to know. We will then schedule a quick phone call with you to make sure we received everything correctly and then a quote will be sent over to your email. All you need to do from there is hit "Accept"

Will I have to sign any contracts?

When booking with Primo Lighting and Sound, a contract will need to be signed prior to the start of any event or rental. This protects both Primo Lighting and Sound and the client and highlights our policies and everything that we require. A contract and an invoice will be sent over automatically as soon as you hit "Accept" at the bottom of the quote. The quoting, contracts, invoices, and all event planning are done digitally. We require a 20% deposit when booking with us for an event. We will hold your date for up to 7 days after an inquiry. If no deposit is given, the date will be released. 

Do you accept credit cards?

Yes! We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. We also support mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. Our payment system is secure and payment can be done right online or on your mobile device.   

Do you charge for setup?

We DO NOT charge for normal setup before our events. Most of the time we start playing music once the setup is complete. We typically do not do early setups unless prior arrangements have been made. DJs get paid for their time.  In circumstances, arrangements can be made (depending on location) so feel free to call/email us about this if it will be an issue. We typically charge $50/hr per hour of EARLY setup. 

What time will you arrive at the venue?

Typically we arrive about 1 hour before we need to have music on. Our normal DJ systems usually take only 20-30 minutes to set up, so we can have plenty of time to make any adjustments as needed.  Please let us know if you have any special needs. We like to start ceremonies with some background music for your guests as they arrive approximately 30 min prior to the beginning of the ceremony.  For larger events that require larger systems and lights we may need more time to set up depending on the location.

Do you have a backup in the event of a failure (equipment or people)?

Of course! We have tons of backups! We bring backup laptops, speakers, cables, microphones, and everything else to every event. We typically come in a trailer loaded with tons of extra equipment in the event of failures. We take it one step further than equipment failures as well. If we are sick or have a family emergency for one of your events, not to worry! We have a network of other professional DJs ready to rock your event. The last thing you want is a DJ or "DJ company" that cancels your event with no backup plan!!!

What do you need us to provide for you?

2 standard wall outlets and that is pretty much it. We prefer (2) 20 amp outlets as this is what our equipment best runs on for all our events but larger systems require multiple circuits. For the larger DJ systems including lighting, photo booths, and special effects, multiple outlets on separate circuits (at least 2-3 circuits) are required for the speakers, subs, and lights but we can discuss this with you in more detail.

What kind of equipment do you use?

To view our full list of equipment please click here!

Do you take song requests?

That is entirely up to you! Some couples and event hosts love the ability to have guests go up to the DJ and request anything that they want to hear during an event. Others prefer that we do not take requests and play by the chosen setlist for the event. We encourage requests as we want to play music for everyone to enjoy! As for music planning for an event, we will have multiple discussions about a DO NOT PLAY list, TOP priority songs,  and other special songs for the event like the first dance, etc. We want every event we do to be perfect!

Will you help with announcements?

Absolutely. We come equipped with a microphone and are happy to make announcements as well as help coordinate activities at your event. Let us know in advance if possible for any particular announcements you would like. If something comes up the night of just let us know and we can adjust as needed. We also bring a wireless microphone which comes in handy for toasts and speeches.

Do you actually mix music?

All of our music is custom mixed by us in real-time at every event. Nothing is pre-recorded. We do not just fade from song to song or abruptly change from song to song like some other companies with inexperienced DJs may do. We mix and layer in effects at each and every one of our events and read the crowd and play songs based on the mood. We almost never play the full length of songs... except for a couple of "must plays" like "Sweet Caroline" or the "Cupid Shuffle" 😄, or unless you request us to. We always match the Beats Per Minute (BPM) of all of our songs for a seamless transition from song to song

Are you insured?

YES! We are fully insured.